Citizen Focus and Community Engagement
Despite receiving higher public ratings than other criminal justice professionals, public
confidence in the police has declined significantly in the last 25 years. Research
suggests that dissatisfaction with the police is related to how people are treated, not
the role that the police perform.
This literature review examines the evidence base for a 'citizen-focused' approach to
policing and encompasses:
- Public perceptions of the police
- Critical success factors in community enagement and neighbourhood policing initiatives
- Approaches to improving confidence and satisfaction in the police
This review will be an invaluable resource for police officers at all levels and for training
and professional development courses.
To purchase a copy of the report click here.
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"The value of the Police Foundation and the ongoing work that Janet Foster is doing and that Kate Lloyd did for this review is incalculable. The review was a key element in our change process and provides best evidence in citizen focus and community enagement. I know it will be of significant use to forces across the country."
Ian McPherson QPM, Chief Constable, Norfolk Constabulary
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