In 2003 The Police Foundation, with funding from The Community Fund, commissioned the Institute for Criminal Policy Research, King's College, London, to carry out a study on the Informal Resolution of police complaints. The first phase of the three year study looked at police arrangements for Informal Resolution from the perspectives of those involved in implementing it. The second phase of the research involved collecting data from both complainants and officers complained about. It was carried out in conjunction with the Independent Police Complaints Commission, the independent body responsible for overseeing the new Local Resolution process in police forces across England and Wales. Below you will find more details about the three reports.
In response to the two most recent reports the Independent Police Complaints Commission (IPCC) has set up a local resolution website for front line officers, staff and members of the public which will enable them to easily access information about the Local Resolution process. To build an interactive website the IPCC welcome feedback on this resource and invites visitors to give their comments. Click here to visit their website and leave your comments via the 'contact us' section.
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Opposite Sides of the Same Coin: Police Perspectives on Informally Resolved Complaints (2003)
Hamish Warburton, Tiggey May and Mike Hough
This report presents the findings from the first phase of the project, which examines the Informal Resolution process from the perspectives of those involved in the implementation of complaints procedures. It also briefly assesses the views and perceptions of a sample of 100 operational officers. You can receive a hard copy of this report free (excluding the cost of postage and packing). To order a copy click here.
Click on the report image to view a pdf of the full report
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From Informal to Local Resolution: Assessing Changes to the Handling of Low Level Police Complaints (2007)
Victoria Herrington, Tiggey May & Hamish Warburton
This report, presents the findings from a study of the current administrative arrangements for Local Resolution across police forces in England and Wales from the perspective of those managing the procedure. It also quanitifies the extent of change and variation since Local Resolution replaced Informal Resolution in 2004.
You can buy a hard copy of this report for £12.95 (excl. p&p) from The Police Foundation, or buy all three for £20.00 (excl. p&p).
Click here to purchase online.
The research findings paper (below) can be downloaded for free.
 Research Findings Paper
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Local Resolution: The Views of Officers and Complainants (2007)
Tiggey May, Mike Hough, Victoria Herrington & Hamish Warburton
This report, examines the views of officers and complainants on the Local Resolution procedure, and assesses the impact of in two innovative approaches implemented in Cleveland and West Mercia constabularies, which aimed to improve officer and complainant understanding and satisfaction with the Local Resolution procedure.
You can buy a hardcopy version of this report for £12.95 (excl p&p) from The Police Foundation. All three can be purchased for £20.00 (excl.p&p). Click here to purchase online.
The Research Findings paper (below) can be downloaded for free.
Research Findings Paper
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