This paper brings together key learning on multi-agency case management from the Police Foundation’s Police Effectiveness in a Changing World project . The project examined the challenges facing the police service in a changing world and the implications for policing practice in the second decade of the twenty first century.
Drawing on observations from a project to reduce recurrent violent crime in Slough, the paper examines the effectiveness of multi-agency case management in tackling persistent violence. It raises a number important questions: how can multi-agency process improvements be translated into better outputs and outcomes? Can tasking work better in a partnership setting? What can realistically be expected from these schemes? Most critically it highlights the urgent need for more evidence about what works and in what circumstances it can be used effectively.