Multi-agency case management: evidence and orthodoxy

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Related Theme: Police Effectiveness

Multi-agency case management: evidence and orthodoxy

This paper brings together key learning from the Police Foundation’s Police Effectiveness in a Changing World project which examined the challenges facing the police service in a changing world and the implications for policing practice in the second decade of the twenty first century.

Drawing on observations from a project to reduce recurrent violent crime in Slough, the paper examines the effectiveness multi-agency case management in tackling persistent violence. It raises a number important questions: how can multi-agency process improvements be translated into better outputs and outcomes? Can tasking work better in a partnership setting? What can realistically be expected from these schemes? Most critically it highlights the urgent need for more evidence about what works in multi-agency case management, and in what circumstances it can be used effectively.