Public support and approval sit at the heart of the British policing model, but recent scandals have led to an all-time low in public confidence.

This report identifies six ways the technological transformation of police contact could improve public confidence. These include enabling prompt responses from the police; removing barriers to reporting crime and providing information to the police; efficiency savings meaning police time can be reinvested elsewhere; facilitating community engagement and participation through the use of analytics software and targeted communications’ promoting dialogue between the public and the police through social media channels and holding the police to account through the use of Body Worn Video.